UK Mainland Shipping

• FREE Standard Delivery on orders over £150
• Standard Delivery (3-5 working days) - £5.95
• Express Delivery (1-2 working days) - £12.95

International Shipping

We ship our handcrafted pieces worldwide. International shipping rates are calculated at checkout based on destination and package weight.

• Europe: 5-10 working days
• North America: 7-14 working days
• Rest of World: 10-21 working days

Collection

Free collection available from our London studio by appointment. Please contact us to arrange.

Caring for Your Artisan Pieces

Each piece is handcrafted by skilled artisans using traditional methods. To preserve their beauty:

• Dust regularly with a soft, dry cloth
• Keep away from direct sunlight and moisture
• Handle with care - these are authentic, handmade items
• For textiles, professional cleaning is recommended

Authenticity Guarantee

All our pieces are sourced directly from African artisans and collectives. Each item comes with information about its origin and the artisan community that created it.

Return Policy

We want you to love your purchase. If you're not completely satisfied, you can return items within 30 days of delivery.

Return Conditions

• Items must be in original condition
• Original packaging required
• Return shipping costs are covered by customer unless item is faulty
• Custom or personalized items cannot be returned

How to Return

Contact us at returns@afromyth.com with your order number and reason for return. We'll provide return instructions and a return reference number.

Order Processing Time

Orders are typically processed within 1-3 business days. Some handmade items may require additional time and will be clearly marked.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can track your package using:

• Royal Mail (UK orders)
• DHL or FedEx (International orders)

Order Changes

Need to change your order? Contact us within 2 hours of placing your order at orders@afromyth.com and we'll do our best to accommodate changes.

Supporting African Artisans

AFROMYTH works directly with artisan collectives across Africa, ensuring fair wages and preserving traditional craftsmanship techniques passed down through generations.

Artisan Collectives We Support

• Kente Weavers Collective - Ghana
• Maasai Bead Artists - Kenya & Tanzania
• Wood Carvers Guild - Mali & Burkina Faso
• Metalwork Masters - Morocco & Ethiopia

Cultural Significance

Each piece in our collection carries cultural meaning and historical significance. We provide information about the symbolism and traditional use of every item.

Size Variations

As handmade items, slight variations in size and appearance are normal and add to each piece's unique character. Dimensions provided are approximate.

Custom Sizes

Many of our artisan partners can create custom sizes for certain items. Contact us to discuss custom orders - additional time and costs may apply.

Weight Considerations

Some pieces, particularly masks and sculptures, may be heavier than expected due to traditional materials used. Weight information is provided where available.

Accepted Payment Methods

• All major credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Bank transfer (for large orders)

Security

Your payment information is secure. We use SSL encryption and work with trusted payment processors to protect your financial data.

Currency

All prices are displayed in GBP (£). International customers may see approximate conversions, but final charges will be in GBP.